We at DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. While our competitors only accept returns in case of manufacturing defects, we take our product back even if you just don't like it. Read details below:
Can I return the product if I don’t like it?
Yes of course. With our unique No-Questions-Asked Policy (which none other clothing brand provides) if you don't like our saree, you can return it and get refund.
What are the conditions of return?
You can return the product if you don’t like it and get a refund. The two-way shipping charges of the product has to be borne by the customer. We refund only the product price. Shipping/COD charges will not be refunded. Return not applicable in case of contest prizes. Customers outside India can use our Import Export Code for shipment HIOPS3865Q.
Can I return my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return just one?
Yes. Partial returns are accepted. Only the price of that one product will be refunded.
Can I exchange the product with another product?
Yes we can provide exchange on the product with another product of your choice (provided it is available in our stock). Please note exchange can be done only once. More than one exchanges on same order are not permitted.
What is the step-by-step return process?
• Once you receive the saree, if you don’t like it please do not remove any of the tags attached to the saree. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:
• We will consider your request and a ’Return Approved’ email/message will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email/message from us, we will not be able to process such requests.
• You can ship the product to us at the address mentioned in the ‘Return Approved’ email/message. We will not accept returns if the product is directly sent to us without our confirmation at any other address. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel.
• The product should reach us within 10 days of sending the ’Return Approved’ email/message. Products received after 10 days will not be accepted.
• Once we receive the parcel we will verify it's contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email/message. The refund will be done by your chosen mode of payment.
• Once you receive the email/message, refunds are processed within 10 business days from the date of sending the ‘Refund Confirmation’ email/message. Refunds can be done either by Store Credit or Bank Transfer or Original Payment mode.
• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. But if the price of new product is lesser than the returned product than the difference will be refunded to the customer.
Apart from condition reserved herein above, the following products shall not be eligible for return, viz:
• Any product that exhibits physical damage to the product by the customer.
• Any product that is returned without all original packaging and tag (including free gifts, if any).
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).
I placed my order by mistake. Can I cancel it? How?
You can cancel your order within 24 hrs of placing the order, by letting us know on 8104228297 or firstname.lastname@example.org or you can cancel it yourself by logging into your account. No cancellations on sarees with 'Fall & Edging' Requests.
Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.