About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

In weaving the fabric’s uniqueness lies in the very complex process of making it. The design of the saree is all in the creative minds of the weaver. The weaver dyes each thread of the fabric with precision at various spots over it’s length. Looking at the un-woven threads it is very difficult to make out what the end result is going to be. But finally when all the threads are woven together it starts forming the correct pattern as imagined by the artisan. The loom is operated without any electricity with the perfect co-ordination of hands and feet of the weaver. As the fabric is being woven, the weavers weave motifs into the pallu, border or body of the saree. The more intricate the design, more is the price of the masterpiece. The setting up of the loom itself takes 1 month and the actual weaving takes 2-3 months. In single setup only 30-40 sarees are woven. The efforts of the weaver and the time taken to make each saree determines it's price. But the look of the saree when draped makes it priceless.

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

This south cotton collection of sarees is completely hand dyed. First intricate design is woven with zari threads all over the undyed cotton fabric and in the form of checkered pattern all over the body. Then the saree is dyed with the colour of the saree body. Once dried only the borders and pallus are dyed with a different colour to form the beautiful traditional sarees. As these are hand dyed you may find that the border line and the pallu line may not be straight always but that proves the authenticity of the hand work. Similarly the pallu may have pointy corners as the sarees are dried in open by handing the sarees by the pallu.

About Theme

No matter how modern and stylish a woman is. She still needs to have at least one traditional zari border saree in her wardrobe which she can drape for auspicious occasions or rituals. Our collection of sarees is an authentic south-indian traditional variety which can be draped for any good occasion due to its rich look but doesn't burn a whole in your pocket.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• Blouses cannot be returned or exchanged for hygiene purpose. All our blouses are padded and can be worn without bra and hence similar to Lingerie we have to maintain hygiene standards. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For international orders returns/exchanges are not possible. This applies to all products.
• Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount and additional Rs. 150 BONUS from us. In case you choose 'Refund to Original Mode of Payment' option, Rs. 150 per product will be deducted towards processing fees.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on orders with Free Gifts offers or Contest Prizes. FREE Gifts cannot be returned/exchanged.
• Items purchased with Store credit can only be exchanged or store credited.  The bonus of Rs. 150 will not be applicable on orders paid using Store Credit. Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 150 (return processing fees) = 850

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  + 150 (BONUS) = 1150

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we do not have the customer's account details. Please provide your account details (account name, account number, IFSC code) in the notes section of the return request form. PLEASE DO NOT PROVIDE ANY PASSWORD/OTP.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a combo offer then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. Whereas Rs. 150 will be given extra in case of Store credit. The bonus of Rs. 150 will not be applicable on orders paid using Store Credit.

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

In weaving the fabric’s uniqueness lies in the very complex process of making it. The design of the saree is all in the creative minds of the weaver. The weaver dyes each thread of the fabric with precision at various spots over it’s length. Looking at the un-woven threads it is very difficult to make out what the end result is going to be. But finally when all the threads are woven together it starts forming the correct pattern as imagined by the artisan. The loom is operated without any electricity with the perfect co-ordination of hands and feet of the weaver. As the fabric is being woven, the weavers weave motifs into the pallu, border or body of the saree. The more intricate the design, more is the price of the masterpiece. The setting up of the loom itself takes 1 month and the actual weaving takes 2-3 months. In single setup only 30-40 sarees are woven. The efforts of the weaver and the time taken to make each saree determines it's price. But the look of the saree when draped makes it priceless.

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

This south cotton collection of sarees is completely hand dyed. First intricate design is woven with zari threads all over the undyed cotton fabric and in the form of checkered pattern all over the body. Then the saree is dyed with the colour of the saree body. Once dried only the borders and pallus are dyed with a different colour to form the beautiful traditional sarees. As these are hand dyed you may find that the border line and the pallu line may not be straight always but that proves the authenticity of the hand work. Similarly the pallu may have pointy corners as the sarees are dried in open by handing the sarees by the pallu.

About Theme

No matter how modern and stylish a woman is. She still needs to have at least one traditional zari border saree in her wardrobe which she can drape for auspicious occasions or rituals. Our collection of sarees is an authentic south-indian traditional variety which can be draped for any good occasion due to its rich look but doesn't burn a whole in your pocket.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• Blouses cannot be returned or exchanged for hygiene purpose. All our blouses are padded and can be worn without bra and hence similar to Lingerie we have to maintain hygiene standards. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For international orders returns/exchanges are not possible. This applies to all products.
• Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount and additional Rs. 150 BONUS from us. In case you choose 'Refund to Original Mode of Payment' option, Rs. 150 per product will be deducted towards processing fees.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on orders with Free Gifts offers or Contest Prizes. FREE Gifts cannot be returned/exchanged.
• Items purchased with Store credit can only be exchanged or store credited.  The bonus of Rs. 150 will not be applicable on orders paid using Store Credit. Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 150 (return processing fees) = 850

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  + 150 (BONUS) = 1150

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we do not have the customer's account details. Please provide your account details (account name, account number, IFSC code) in the notes section of the return request form. PLEASE DO NOT PROVIDE ANY PASSWORD/OTP.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a combo offer then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. Whereas Rs. 150 will be given extra in case of Store credit. The bonus of Rs. 150 will not be applicable on orders paid using Store Credit.

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

This south cotton collection of sarees is completely hand dyed. First intricate design is woven with zari threads all over the undyed cotton fabric and in the form of checkered pattern all over the body. Then the saree is dyed with the colour of the saree body. Once dried only the borders and pallus are dyed with a different colour to form the beautiful traditional sarees. As these are hand dyed you may find that the border line and the pallu line may not be straight always but that proves the authenticity of the hand work. Similarly the pallu may have pointy corners as the sarees are dried in open by handing the sarees by the pallu.

About Theme

No matter how modern and stylish a woman is. She still needs to have at least one traditional zari border saree in her wardrobe which she can drape for auspicious occasions or rituals. Our collection of sarees is an authentic south-indian traditional variety which can be draped for any good occasion due to its rich look but doesn't burn a whole in your pocket.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• Blouses cannot be returned or exchanged for hygiene purpose. All our blouses are padded and can be worn without bra and hence similar to Lingerie we have to maintain hygiene standards. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For international orders returns/exchanges are not possible. This applies to all products.
• Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount and additional Rs. 150 BONUS from us. In case you choose 'Refund to Original Mode of Payment' option, Rs. 150 per product will be deducted towards processing fees.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on orders with Free Gifts offers or Contest Prizes. FREE Gifts cannot be returned/exchanged.
• Items purchased with Store credit can only be exchanged or store credited.  The bonus of Rs. 150 will not be applicable on orders paid using Store Credit. Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 150 (return processing fees) = 850

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  + 150 (BONUS) = 1150

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we do not have the customer's account details. Please provide your account details (account name, account number, IFSC code) in the notes section of the return request form. PLEASE DO NOT PROVIDE ANY PASSWORD/OTP.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a combo offer then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. Whereas Rs. 150 will be given extra in case of Store credit. The bonus of Rs. 150 will not be applicable on orders paid using Store Credit.

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• Blouses cannot be returned or exchanged for hygiene purpose. All our blouses are padded and can be worn without bra and hence similar to Lingerie we have to maintain hygiene standards. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For international orders returns/exchanges are not possible. This applies to all products.
• Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount and additional Rs. 150 BONUS from us. In case you choose 'Refund to Original Mode of Payment' option, Rs. 150 per product will be deducted towards processing fees.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on orders with Free Gifts offers or Contest Prizes. FREE Gifts cannot be returned/exchanged.
• Items purchased with Store credit can only be exchanged or store credited.  The bonus of Rs. 150 will not be applicable on orders paid using Store Credit. Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 150 (return processing fees) = 850

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  + 150 (BONUS) = 1150

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we do not have the customer's account details. Please provide your account details (account name, account number, IFSC code) in the notes section of the return request form. PLEASE DO NOT PROVIDE ANY PASSWORD/OTP.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a combo offer then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. Whereas Rs. 150 will be given extra in case of Store credit. The bonus of Rs. 150 will not be applicable on orders paid using Store Credit.

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

In weaving the fabric’s uniqueness lies in the very complex process of making it. The design of the saree is all in the creative minds of the weaver. The weaver dyes each thread of the fabric with precision at various spots over it’s length. Looking at the un-woven threads it is very difficult to make out what the end result is going to be. But finally when all the threads are woven together it starts forming the correct pattern as imagined by the artisan. The loom is operated without any electricity with the perfect co-ordination of hands and feet of the weaver. As the fabric is being woven, the weavers weave motifs into the pallu, border or body of the saree. The more intricate the design, more is the price of the masterpiece. The setting up of the loom itself takes 1 month and the actual weaving takes 2-3 months. In single setup only 30-40 sarees are woven. The efforts of the weaver and the time taken to make each saree determines it's price. But the look of the saree when draped makes it priceless.

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

This south cotton collection of sarees is completely hand dyed. First intricate design is woven with zari threads all over the undyed cotton fabric and in the form of checkered pattern all over the body. Then the saree is dyed with the colour of the saree body. Once dried only the borders and pallus are dyed with a different colour to form the beautiful traditional sarees. As these are hand dyed you may find that the border line and the pallu line may not be straight always but that proves the authenticity of the hand work. Similarly the pallu may have pointy corners as the sarees are dried in open by handing the sarees by the pallu.

About Theme

No matter how modern and stylish a woman is. She still needs to have at least one traditional zari border saree in her wardrobe which she can drape for auspicious occasions or rituals. Our collection of sarees is an authentic south-indian traditional variety which can be draped for any good occasion due to its rich look but doesn't burn a whole in your pocket.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• Blouses cannot be returned or exchanged for hygiene purpose. All our blouses are padded and can be worn without bra and hence similar to Lingerie we have to maintain hygiene standards. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For international orders returns/exchanges are not possible. This applies to all products.
• Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount and additional Rs. 150 BONUS from us. In case you choose 'Refund to Original Mode of Payment' option, Rs. 150 per product will be deducted towards processing fees.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on orders with Free Gifts offers or Contest Prizes. FREE Gifts cannot be returned/exchanged.
• Items purchased with Store credit can only be exchanged or store credited.  The bonus of Rs. 150 will not be applicable on orders paid using Store Credit. Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 150 (return processing fees) = 850

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  + 150 (BONUS) = 1150

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we do not have the customer's account details. Please provide your account details (account name, account number, IFSC code) in the notes section of the return request form. PLEASE DO NOT PROVIDE ANY PASSWORD/OTP.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a combo offer then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. Whereas Rs. 150 will be given extra in case of Store credit. The bonus of Rs. 150 will not be applicable on orders paid using Store Credit.

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

In weaving the fabric’s uniqueness lies in the very complex process of making it. The design of the saree is all in the creative minds of the weaver. The weaver dyes each thread of the fabric with precision at various spots over it’s length. Looking at the un-woven threads it is very difficult to make out what the end result is going to be. But finally when all the threads are woven together it starts forming the correct pattern as imagined by the artisan. The loom is operated without any electricity with the perfect co-ordination of hands and feet of the weaver. As the fabric is being woven, the weavers weave motifs into the pallu, border or body of the saree. The more intricate the design, more is the price of the masterpiece. The setting up of the loom itself takes 1 month and the actual weaving takes 2-3 months. In single setup only 30-40 sarees are woven. The efforts of the weaver and the time taken to make each saree determines it's price. But the look of the saree when draped makes it priceless.

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

This south cotton collection of sarees is completely hand dyed. First intricate design is woven with zari threads all over the undyed cotton fabric and in the form of checkered pattern all over the body. Then the saree is dyed with the colour of the saree body. Once dried only the borders and pallus are dyed with a different colour to form the beautiful traditional sarees. As these are hand dyed you may find that the border line and the pallu line may not be straight always but that proves the authenticity of the hand work. Similarly the pallu may have pointy corners as the sarees are dried in open by handing the sarees by the pallu.

About Theme

No matter how modern and stylish a woman is. She still needs to have at least one traditional zari border saree in her wardrobe which she can drape for auspicious occasions or rituals. Our collection of sarees is an authentic south-indian traditional variety which can be draped for any good occasion due to its rich look but doesn't burn a whole in your pocket.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• Blouses cannot be returned or exchanged for hygiene purpose. All our blouses are padded and can be worn without bra and hence similar to Lingerie we have to maintain hygiene standards. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For international orders returns/exchanges are not possible. This applies to all products.
• Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount and additional Rs. 150 BONUS from us. In case you choose 'Refund to Original Mode of Payment' option, Rs. 150 per product will be deducted towards processing fees.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on orders with Free Gifts offers or Contest Prizes. FREE Gifts cannot be returned/exchanged.
• Items purchased with Store credit can only be exchanged or store credited.  The bonus of Rs. 150 will not be applicable on orders paid using Store Credit. Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 150 (return processing fees) = 850

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  + 150 (BONUS) = 1150

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we do not have the customer's account details. Please provide your account details (account name, account number, IFSC code) in the notes section of the return request form. PLEASE DO NOT PROVIDE ANY PASSWORD/OTP.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a combo offer then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. Whereas Rs. 150 will be given extra in case of Store credit. The bonus of Rs. 150 will not be applicable on orders paid using Store Credit.

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

This south cotton collection of sarees is completely hand dyed. First intricate design is woven with zari threads all over the undyed cotton fabric and in the form of checkered pattern all over the body. Then the saree is dyed with the colour of the saree body. Once dried only the borders and pallus are dyed with a different colour to form the beautiful traditional sarees. As these are hand dyed you may find that the border line and the pallu line may not be straight always but that proves the authenticity of the hand work. Similarly the pallu may have pointy corners as the sarees are dried in open by handing the sarees by the pallu.

About Theme

No matter how modern and stylish a woman is. She still needs to have at least one traditional zari border saree in her wardrobe which she can drape for auspicious occasions or rituals. Our collection of sarees is an authentic south-indian traditional variety which can be draped for any good occasion due to its rich look but doesn't burn a whole in your pocket.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• Blouses cannot be returned or exchanged for hygiene purpose. All our blouses are padded and can be worn without bra and hence similar to Lingerie we have to maintain hygiene standards. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For international orders returns/exchanges are not possible. This applies to all products.
• Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount and additional Rs. 150 BONUS from us. In case you choose 'Refund to Original Mode of Payment' option, Rs. 150 per product will be deducted towards processing fees.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on orders with Free Gifts offers or Contest Prizes. FREE Gifts cannot be returned/exchanged.
• Items purchased with Store credit can only be exchanged or store credited.  The bonus of Rs. 150 will not be applicable on orders paid using Store Credit. Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 150 (return processing fees) = 850

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  + 150 (BONUS) = 1150

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we do not have the customer's account details. Please provide your account details (account name, account number, IFSC code) in the notes section of the return request form. PLEASE DO NOT PROVIDE ANY PASSWORD/OTP.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a combo offer then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. Whereas Rs. 150 will be given extra in case of Store credit. The bonus of Rs. 150 will not be applicable on orders paid using Store Credit.

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

In weaving the fabric’s uniqueness lies in the very complex process of making it. The design of the saree is all in the creative minds of the weaver. The weaver dyes each thread of the fabric with precision at various spots over it’s length. Looking at the un-woven threads it is very difficult to make out what the end result is going to be. But finally when all the threads are woven together it starts forming the correct pattern as imagined by the artisan. The loom is operated without any electricity with the perfect co-ordination of hands and feet of the weaver. As the fabric is being woven, the weavers weave motifs into the pallu, border or body of the saree. The more intricate the design, more is the price of the masterpiece. The setting up of the loom itself takes 1 month and the actual weaving takes 2-3 months. In single setup only 30-40 sarees are woven. The efforts of the weaver and the time taken to make each saree determines it's price. But the look of the saree when draped makes it priceless.

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

This south cotton collection of sarees is completely hand dyed. First intricate design is woven with zari threads all over the undyed cotton fabric and in the form of checkered pattern all over the body. Then the saree is dyed with the colour of the saree body. Once dried only the borders and pallus are dyed with a different colour to form the beautiful traditional sarees. As these are hand dyed you may find that the border line and the pallu line may not be straight always but that proves the authenticity of the hand work. Similarly the pallu may have pointy corners as the sarees are dried in open by handing the sarees by the pallu.

About Theme

No matter how modern and stylish a woman is. She still needs to have at least one traditional zari border saree in her wardrobe which she can drape for auspicious occasions or rituals. Our collection of sarees is an authentic south-indian traditional variety which can be draped for any good occasion due to its rich look but doesn't burn a whole in your pocket.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• Blouses cannot be returned or exchanged for hygiene purpose. All our blouses are padded and can be worn without bra and hence similar to Lingerie we have to maintain hygiene standards. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For international orders returns/exchanges are not possible. This applies to all products.
• Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount and additional Rs. 150 BONUS from us. In case you choose 'Refund to Original Mode of Payment' option, Rs. 150 per product will be deducted towards processing fees.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on orders with Free Gifts offers or Contest Prizes. FREE Gifts cannot be returned/exchanged.
• Items purchased with Store credit can only be exchanged or store credited.  The bonus of Rs. 150 will not be applicable on orders paid using Store Credit. Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 150 (return processing fees) = 850

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  + 150 (BONUS) = 1150

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we do not have the customer's account details. Please provide your account details (account name, account number, IFSC code) in the notes section of the return request form. PLEASE DO NOT PROVIDE ANY PASSWORD/OTP.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a combo offer then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. Whereas Rs. 150 will be given extra in case of Store credit. The bonus of Rs. 150 will not be applicable on orders paid using Store Credit.

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

In weaving the fabric’s uniqueness lies in the very complex process of making it. The design of the saree is all in the creative minds of the weaver. The weaver dyes each thread of the fabric with precision at various spots over it’s length. Looking at the un-woven threads it is very difficult to make out what the end result is going to be. But finally when all the threads are woven together it starts forming the correct pattern as imagined by the artisan. The loom is operated without any electricity with the perfect co-ordination of hands and feet of the weaver. As the fabric is being woven, the weavers weave motifs into the pallu, border or body of the saree. The more intricate the design, more is the price of the masterpiece. The setting up of the loom itself takes 1 month and the actual weaving takes 2-3 months. In single setup only 30-40 sarees are woven. The efforts of the weaver and the time taken to make each saree determines it's price. But the look of the saree when draped makes it priceless.

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

This south cotton collection of sarees is completely hand dyed. First intricate design is woven with zari threads all over the undyed cotton fabric and in the form of checkered pattern all over the body. Then the saree is dyed with the colour of the saree body. Once dried only the borders and pallus are dyed with a different colour to form the beautiful traditional sarees. As these are hand dyed you may find that the border line and the pallu line may not be straight always but that proves the authenticity of the hand work. Similarly the pallu may have pointy corners as the sarees are dried in open by handing the sarees by the pallu.

About Theme

No matter how modern and stylish a woman is. She still needs to have at least one traditional zari border saree in her wardrobe which she can drape for auspicious occasions or rituals. Our collection of sarees is an authentic south-indian traditional variety which can be draped for any good occasion due to its rich look but doesn't burn a whole in your pocket.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• Blouses cannot be returned or exchanged for hygiene purpose. All our blouses are padded and can be worn without bra and hence similar to Lingerie we have to maintain hygiene standards. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For international orders returns/exchanges are not possible. This applies to all products.
• Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount and additional Rs. 150 BONUS from us. In case you choose 'Refund to Original Mode of Payment' option, Rs. 150 per product will be deducted towards processing fees.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on orders with Free Gifts offers or Contest Prizes. FREE Gifts cannot be returned/exchanged.
• Items purchased with Store credit can only be exchanged or store credited.  The bonus of Rs. 150 will not be applicable on orders paid using Store Credit. Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 150 (return processing fees) = 850

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  + 150 (BONUS) = 1150

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we do not have the customer's account details. Please provide your account details (account name, account number, IFSC code) in the notes section of the return request form. PLEASE DO NOT PROVIDE ANY PASSWORD/OTP.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a combo offer then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. Whereas Rs. 150 will be given extra in case of Store credit. The bonus of Rs. 150 will not be applicable on orders paid using Store Credit.

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

Chanderi Silk is easily identified with its thin gold border. This fabric is apt for block printing as it absorbs natural dyes readily. The sarees are also light & easy to drape and you can carry it through out the day. The weaving culture of Chanderi emerged between the 2nd and 7th centuries. Chanderi saris are produced from three kinds of fabric: pure silk, Chanderi cotton and silk cotton.

About Craft

Tie and Dye (also known as shibori) will never go out of fashion. The beautiful patterns clubbed with vibrant colours makes a style statement without any efforts. There are absolutely no mistakes when it comes to tie and dye as every creation is unique in it's own way. There are many ways to create shibori. The technique chosen and the resulting dyed fabric depends upon both the type of fabric and the dyestuff used; shibori demands a pliant and easy-to-handle fabric, with some historic dyeing techniques. The fabric is folded and tied with threads & clips and then dipped in the dyes one  by one. The entire assembly is kept for drying for several days. Once dried the threads and clips are removed.  The opened fabric then has variety of repeating patterns and webs. Different varieties of patterns and designs are created by using different tying techniques. Alhtough very old process it is still used today even in contemporary styles. Checkout our 'TieToDye' sarees and make sure to add one to your wardrobe.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• Blouses cannot be returned or exchanged for hygiene purpose. All our blouses are padded and can be worn without bra and hence similar to Lingerie we have to maintain hygiene standards. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For international orders returns/exchanges are not possible. This applies to all products.
• Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount and additional Rs. 150 BONUS from us. In case you choose 'Refund to Original Mode of Payment' option, Rs. 150 per product will be deducted towards processing fees.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on orders with Free Gifts offers or Contest Prizes. FREE Gifts cannot be returned/exchanged.
• Items purchased with Store credit can only be exchanged or store credited.  The bonus of Rs. 150 will not be applicable on orders paid using Store Credit. Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 150 (return processing fees) = 850

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  + 150 (BONUS) = 1150

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we do not have the customer's account details. Please provide your account details (account name, account number, IFSC code) in the notes section of the return request form. PLEASE DO NOT PROVIDE ANY PASSWORD/OTP.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a combo offer then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. Whereas Rs. 150 will be given extra in case of Store credit. The bonus of Rs. 150 will not be applicable on orders paid using Store Credit.

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

Muslin is a cotton fabric of plain weave. It is made in a wide range of weights from delicate sheers to coarse sheeting. It gets its name from the city of Mosul, in Iraq, where it was first manufactured. In the 17th and 18th centuries Dacca in Bengal was regarded as producing the finest muslins. 

About Craft

Popularly known as Dhakai Jamdani or simply Dhakai, this art of textile weaving has its roots in Dhaka, Bangladesh. Considered to be one of finest variety of muslin that is handwoven from cotton, the art flourished under the Mughal patronage. Even the name, Jamdani, is of Persian origin and comes from the word “jam” meaning flower and “dani” meaning vase. The name is suggestive of the beautiful floral motifs on these sarees. The base fabric for Jamdani is unbleached cotton yarn and the design is woven using bleached cotton yarns so that a light-and-dark effect is created. The process is extremely time consuming as it involves a tedious form of hand looming. The making of Jamdani involves the supplementary weft technique along with the standard weft technique. With the latter, the base sheer material is made on which thicker threads on used to create designs. Each of the supplementary weft motif is then added manually by interlacing the weft threads with fine bamboo sticks using individual spools. This process results in the vibrant patterns that appear to float on a shimmering surface, which is a feature unique to Jamdani sarees.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• Blouses cannot be returned or exchanged for hygiene purpose. All our blouses are padded and can be worn without bra and hence similar to Lingerie we have to maintain hygiene standards. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For international orders returns/exchanges are not possible. This applies to all products.
• Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount and additional Rs. 150 BONUS from us. In case you choose 'Refund to Original Mode of Payment' option, Rs. 150 per product will be deducted towards processing fees.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on orders with Free Gifts offers or Contest Prizes. FREE Gifts cannot be returned/exchanged.
• Items purchased with Store credit can only be exchanged or store credited.  The bonus of Rs. 150 will not be applicable on orders paid using Store Credit. Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 150 (return processing fees) = 850

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  + 150 (BONUS) = 1150

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we do not have the customer's account details. Please provide your account details (account name, account number, IFSC code) in the notes section of the return request form. PLEASE DO NOT PROVIDE ANY PASSWORD/OTP.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a combo offer then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. Whereas Rs. 150 will be given extra in case of Store credit. The bonus of Rs. 150 will not be applicable on orders paid using Store Credit.

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Theme: 

Have a nice saree? But don't know which blouse to pair it with. If you are in this situation then you surely need to have plain colour simple sleevesless blouses which you can mix and match with any saree. Yes it's that easy!

About Fabric:

Linen is a fabric made from the fibers of Flax plant. Linen textiles appear to be some of the oldest in the world: their history goes back many thousands of years. Most of the linen is produced and imported from Western Europe and hence it is a very expensive fabric. Linen is laborious to manufacture, but the fiber is very absorbent and sarees made of linen are valued for their exceptional coolness and freshness in hot weather. To generate the longest possible fibers, flax is either hand-harvested by pulling up the entire plant or stalks are cut very close to the root. After the fibers have been separated and processed, they are typically spun into yarns and woven or knit into linen textiles. 

About Design:

The blouses are plain in colour so that you can easily pair it with any saree. These are simple sleevesless blouses that anyone can carry with ease. 

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• Blouses cannot be returned or exchanged for hygiene purpose. All our blouses are padded and can be worn without bra and hence similar to Lingerie we have to maintain hygiene standards. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For international orders returns/exchanges are not possible. This applies to all products.
• Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount and additional Rs. 150 BONUS from us. In case you choose 'Refund to Original Mode of Payment' option, Rs. 150 per product will be deducted towards processing fees.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on orders with Free Gifts offers or Contest Prizes. FREE Gifts cannot be returned/exchanged.
• Items purchased with Store credit can only be exchanged or store credited.  The bonus of Rs. 150 will not be applicable on orders paid using Store Credit. Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 150 (return processing fees) = 850

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  + 150 (BONUS) = 1150

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we do not have the customer's account details. Please provide your account details (account name, account number, IFSC code) in the notes section of the return request form. PLEASE DO NOT PROVIDE ANY PASSWORD/OTP.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a combo offer then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. Whereas Rs. 150 will be given extra in case of Store credit. The bonus of Rs. 150 will not be applicable on orders paid using Store Credit.

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Theme: 

Have a nice saree? But don't know which blouse to pair it with. If you are in this situation then you surely need to have plain colour simple sleevesless blouses which you can mix and match with any saree. Yes it's that easy!

About Fabric:

Linen is a fabric made from the fibers of Flax plant. Linen textiles appear to be some of the oldest in the world: their history goes back many thousands of years. Most of the linen is produced and imported from Western Europe and hence it is a very expensive fabric. Linen is laborious to manufacture, but the fiber is very absorbent and sarees made of linen are valued for their exceptional coolness and freshness in hot weather. To generate the longest possible fibers, flax is either hand-harvested by pulling up the entire plant or stalks are cut very close to the root. After the fibers have been separated and processed, they are typically spun into yarns and woven or knit into linen textiles. 

About Design:

The blouses are plain in colour so that you can easily pair it with any saree. These are simple sleevesless blouses that anyone can carry with ease. 

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• Blouses cannot be returned or exchanged for hygiene purpose. All our blouses are padded and can be worn without bra and hence similar to Lingerie we have to maintain hygiene standards. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For international orders returns/exchanges are not possible. This applies to all products.
• Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount and additional Rs. 150 BONUS from us. In case you choose 'Refund to Original Mode of Payment' option, Rs. 150 per product will be deducted towards processing fees.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on orders with Free Gifts offers or Contest Prizes. FREE Gifts cannot be returned/exchanged.
• Items purchased with Store credit can only be exchanged or store credited.  The bonus of Rs. 150 will not be applicable on orders paid using Store Credit. Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 150 (return processing fees) = 850

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  + 150 (BONUS) = 1150

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we do not have the customer's account details. Please provide your account details (account name, account number, IFSC code) in the notes section of the return request form. PLEASE DO NOT PROVIDE ANY PASSWORD/OTP.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a combo offer then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. Whereas Rs. 150 will be given extra in case of Store credit. The bonus of Rs. 150 will not be applicable on orders paid using Store Credit.

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

Muslin is a cotton fabric of plain weave. It is made in a wide range of weights from delicate sheers to coarse sheeting. It gets its name from the city of Mosul, in Iraq, where it was first manufactured. In the 17th and 18th centuries Dacca in Bengal was regarded as producing the finest muslins. 

About Craft

Popularly known as Dhakai Jamdani or simply Dhakai, this art of textile weaving has its roots in Dhaka, Bangladesh. Considered to be one of finest variety of muslin that is handwoven from cotton, the art flourished under the Mughal patronage. Even the name, Jamdani, is of Persian origin and comes from the word “jam” meaning flower and “dani” meaning vase. The name is suggestive of the beautiful floral motifs on these sarees. The base fabric for Jamdani is unbleached cotton yarn and the design is woven using bleached cotton yarns so that a light-and-dark effect is created. The process is extremely time consuming as it involves a tedious form of hand looming. The making of Jamdani involves the supplementary weft technique along with the standard weft technique. With the latter, the base sheer material is made on which thicker threads on used to create designs. Each of the supplementary weft motif is then added manually by interlacing the weft threads with fine bamboo sticks using individual spools. This process results in the vibrant patterns that appear to float on a shimmering surface, which is a feature unique to Jamdani sarees.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• Blouses cannot be returned or exchanged for hygiene purpose. All our blouses are padded and can be worn without bra and hence similar to Lingerie we have to maintain hygiene standards. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For international orders returns/exchanges are not possible. This applies to all products.
• Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount and additional Rs. 150 BONUS from us. In case you choose 'Refund to Original Mode of Payment' option, Rs. 150 per product will be deducted towards processing fees.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on orders with Free Gifts offers or Contest Prizes. FREE Gifts cannot be returned/exchanged.
• Items purchased with Store credit can only be exchanged or store credited.  The bonus of Rs. 150 will not be applicable on orders paid using Store Credit. Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 150 (return processing fees) = 850

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  + 150 (BONUS) = 1150

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we do not have the customer's account details. Please provide your account details (account name, account number, IFSC code) in the notes section of the return request form. PLEASE DO NOT PROVIDE ANY PASSWORD/OTP.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a combo offer then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. Whereas Rs. 150 will be given extra in case of Store credit. The bonus of Rs. 150 will not be applicable on orders paid using Store Credit.

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy