About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

In weaving the fabric’s uniqueness lies in the very complex process of making it. The design of the saree is all in the creative minds of the weaver. The weaver dyes each thread of the fabric with precision at various spots over it’s length. Looking at the un-woven threads it is very difficult to make out what the end result is going to be. But finally when all the threads are woven together it starts forming the correct pattern as imagined by the artisan. The loom is operated without any electricity with the perfect co-ordination of hands and feet of the weaver. As the fabric is being woven, the weavers weave motifs into the pallu, border or body of the saree. The more intricate the design, more is the price of the masterpiece. The setting up of the loom itself takes 1 month and the actual weaving takes 2-3 months. In single setup only 30-40 sarees are woven. The efforts of the weaver and the time taken to make each saree determines it's price. But the look of the saree when draped makes it priceless.

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

This south cotton collection of sarees is completely hand dyed. First intricate design is woven with zari threads all over the undyed cotton fabric and in the form of checkered pattern all over the body. Then the saree is dyed with the colour of the saree body. Once dried only the borders and pallus are dyed with a different colour to form the beautiful traditional sarees. As these are hand dyed you may find that the border line and the pallu line may not be straight always but that proves the authenticity of the hand work. Similarly the pallu may have pointy corners as the sarees are dried in open by handing the sarees by the pallu.

About Theme

No matter how modern and stylish a woman is. She still needs to have at least one traditional zari border saree in her wardrobe which she can drape for auspicious occasions or rituals. Our collection of sarees is an authentic south-indian traditional variety which can be draped for any good occasion due to its rich look but doesn't burn a whole in your pocket.

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• For international orders returns/exchanges are not possible. This applies to all products.
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For Prepaid orders refund can be done to the original mode of payment or store credit as per customer's wish.
• For COD orders, refund is possible ONLY in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• Also a fixed amount of Rs. 150 per product will be deducted towards processing fees in case you choose 'Refund to Original Mode of Payment' option. 
• In case of exchange or store credit no deductions will be made.
• Returns not applicable in case of contest prizes.
• Refunds not applicable on items on Sale or Offer or Preorders. Only Exchange or Store Credit is applicable. This applies to all products in the combo offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on Free Gifts or Contest Prizes.
• Items purchased with Store credit can only be exchanged or store credited.

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of COD order, why refund to account option not available?

In view of customer data safety we refrain from asking for customer account details. In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details. But in case of COD as the payment is done via cash or card to the courier company we do not have the customer's account details and hence refund is possible only through store credit or exchange. This is in the best interest of the customer.

Can I exchange the product with another product? 
Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Only the price of that one product will be adjusted excluding a fixed amount of Rs. 150 per product towards processing fees in case of Refund to Original mode of Payment.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. 

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by letting us know on +91 9821511512 or support@dvija.store or you can cancel it yourself by logging into your account. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• For international orders returns/exchanges are not possible. This applies to all products.
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For Prepaid orders refund can be done to the original mode of payment or store credit as per customer's wish.
• For COD orders, refund is possible ONLY in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• Also a fixed amount of Rs. 150 per product will be deducted towards processing fees in case you choose 'Refund to Original Mode of Payment' option. 
• In case of exchange or store credit no deductions will be made.
• Returns not applicable in case of contest prizes.
• Refunds not applicable on items on Sale or Offer or Preorders. Only Exchange or Store Credit is applicable. This applies to all products in the combo offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on Free Gifts or Contest Prizes.
• Items purchased with Store credit can only be exchanged or store credited.

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of COD order, why refund to account option not available?

In view of customer data safety we refrain from asking for customer account details. In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details. But in case of COD as the payment is done via cash or card to the courier company we do not have the customer's account details and hence refund is possible only through store credit or exchange. This is in the best interest of the customer.

Can I exchange the product with another product? 
Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Only the price of that one product will be adjusted excluding a fixed amount of Rs. 150 per product towards processing fees in case of Refund to Original mode of Payment.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. 

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by letting us know on +91 9821511512 or support@dvija.store or you can cancel it yourself by logging into your account. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

This south cotton collection of sarees is completely hand dyed. First intricate design is woven with zari threads all over the undyed cotton fabric and in the form of checkered pattern all over the body. Then the saree is dyed with the colour of the saree body. Once dried only the borders and pallus are dyed with a different colour to form the beautiful traditional sarees. As these are hand dyed you may find that the border line and the pallu line may not be straight always but that proves the authenticity of the hand work. Similarly the pallu may have pointy corners as the sarees are dried in open by handing the sarees by the pallu.

About Theme

No matter how modern and stylish a woman is. She still needs to have at least one traditional zari border saree in her wardrobe which she can drape for auspicious occasions or rituals. Our collection of sarees is an authentic south-indian traditional variety which can be draped for any good occasion due to its rich look but doesn't burn a whole in your pocket.

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• For international orders returns/exchanges are not possible. This applies to all products.
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For Prepaid orders refund can be done to the original mode of payment or store credit as per customer's wish.
• For COD orders, refund is possible ONLY in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• Also a fixed amount of Rs. 150 per product will be deducted towards processing fees in case you choose 'Refund to Original Mode of Payment' option. 
• In case of exchange or store credit no deductions will be made.
• Returns not applicable in case of contest prizes.
• Refunds not applicable on items on Sale or Offer or Preorders. Only Exchange or Store Credit is applicable. This applies to all products in the combo offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on Free Gifts or Contest Prizes.
• Items purchased with Store credit can only be exchanged or store credited.

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of COD order, why refund to account option not available?

In view of customer data safety we refrain from asking for customer account details. In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details. But in case of COD as the payment is done via cash or card to the courier company we do not have the customer's account details and hence refund is possible only through store credit or exchange. This is in the best interest of the customer.

Can I exchange the product with another product? 
Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Only the price of that one product will be adjusted excluding a fixed amount of Rs. 150 per product towards processing fees in case of Refund to Original mode of Payment.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. 

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by letting us know on +91 9821511512 or support@dvija.store or you can cancel it yourself by logging into your account. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

Mulmul or Mul is a soft and fine weave of cotton, that was first made by Bengali weavers many hundred years ago. High-quality Mulmul was so lightweight and delicate that it was sometimes referred to as the “Woven Wind” by the British Raj. It was not as readily available in the beginning as it is today and was originally exclusively available to Indian royalty as the trade of Mulmul flourished under the Mughal rule. This lightweight, super soft and breathable cotton fabric is great for summer, particularly harsh Indian summers, since it readily absorbs moisture and keeps the wearer cool. Its best quality is that it gets softer with every wash unlike any other fabric. Along with its rich history, it is these qualities that made us choose this wonderful fabric for our latest collections. The next time you purchase one of our pieces from our “Woven Wind” collection feel the beautiful fabric and you’ll thank the Bengali weavers from ages ago, who first created this splendid cotton weave. 

About Craft

The weaving of mulmul fabric is a very complicated process. The yarn thread is so thin and fine that the fabric tears off if too much pressure is applied and thus leading to loss of fabric. That's why pure hand woven mulmul is always very expensive but also very comfortable to carry. We have also added matching tassels to make the saree look very attractive. 

About Theme

This collection is based on the theme of Love and Romance. The fabric is printed with cute little hearts all over the body of the saree and matching tassels on the pallu. These are made with a magic fabric of Mulmul that is as tender as your lover’s embrace. Drape these mulmul sarees to make him and yourself, both fall in love with you.

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• For international orders returns/exchanges are not possible. This applies to all products.
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For Prepaid orders refund can be done to the original mode of payment or store credit as per customer's wish.
• For COD orders, refund is possible ONLY in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• Also a fixed amount of Rs. 150 per product will be deducted towards processing fees in case you choose 'Refund to Original Mode of Payment' option. 
• In case of exchange or store credit no deductions will be made.
• Returns not applicable in case of contest prizes.
• Refunds not applicable on items on Sale or Offer or Preorders. Only Exchange or Store Credit is applicable. This applies to all products in the combo offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on Free Gifts or Contest Prizes.
• Items purchased with Store credit can only be exchanged or store credited.

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of COD order, why refund to account option not available?

In view of customer data safety we refrain from asking for customer account details. In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details. But in case of COD as the payment is done via cash or card to the courier company we do not have the customer's account details and hence refund is possible only through store credit or exchange. This is in the best interest of the customer.

Can I exchange the product with another product? 
Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Only the price of that one product will be adjusted excluding a fixed amount of Rs. 150 per product towards processing fees in case of Refund to Original mode of Payment.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. 

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by letting us know on +91 9821511512 or support@dvija.store or you can cancel it yourself by logging into your account. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• For international orders returns/exchanges are not possible. This applies to all products.
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For Prepaid orders refund can be done to the original mode of payment or store credit as per customer's wish.
• For COD orders, refund is possible ONLY in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• Also a fixed amount of Rs. 150 per product will be deducted towards processing fees in case you choose 'Refund to Original Mode of Payment' option. 
• In case of exchange or store credit no deductions will be made.
• Returns not applicable in case of contest prizes.
• Refunds not applicable on items on Sale or Offer or Preorders. Only Exchange or Store Credit is applicable. This applies to all products in the combo offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on Free Gifts or Contest Prizes.
• Items purchased with Store credit can only be exchanged or store credited.

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of COD order, why refund to account option not available?

In view of customer data safety we refrain from asking for customer account details. In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details. But in case of COD as the payment is done via cash or card to the courier company we do not have the customer's account details and hence refund is possible only through store credit or exchange. This is in the best interest of the customer.

Can I exchange the product with another product? 
Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Only the price of that one product will be adjusted excluding a fixed amount of Rs. 150 per product towards processing fees in case of Refund to Original mode of Payment.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. 

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by letting us know on +91 9821511512 or support@dvija.store or you can cancel it yourself by logging into your account. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• For international orders returns/exchanges are not possible. This applies to all products.
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For Prepaid orders refund can be done to the original mode of payment or store credit as per customer's wish.
• For COD orders, refund is possible ONLY in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• Also a fixed amount of Rs. 150 per product will be deducted towards processing fees in case you choose 'Refund to Original Mode of Payment' option. 
• In case of exchange or store credit no deductions will be made.
• Returns not applicable in case of contest prizes.
• Refunds not applicable on items on Sale or Offer or Preorders. Only Exchange or Store Credit is applicable. This applies to all products in the combo offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on Free Gifts or Contest Prizes.
• Items purchased with Store credit can only be exchanged or store credited.

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of COD order, why refund to account option not available?

In view of customer data safety we refrain from asking for customer account details. In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details. But in case of COD as the payment is done via cash or card to the courier company we do not have the customer's account details and hence refund is possible only through store credit or exchange. This is in the best interest of the customer.

Can I exchange the product with another product? 
Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Only the price of that one product will be adjusted excluding a fixed amount of Rs. 150 per product towards processing fees in case of Refund to Original mode of Payment.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. 

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by letting us know on +91 9821511512 or support@dvija.store or you can cancel it yourself by logging into your account. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

In weaving the fabric’s uniqueness lies in the very complex process of making it. The design of the saree is all in the creative minds of the weaver. The weaver dyes each thread of the fabric with precision at various spots over it’s length. Looking at the un-woven threads it is very difficult to make out what the end result is going to be. But finally when all the threads are woven together it starts forming the correct pattern as imagined by the artisan. The loom is operated without any electricity with the perfect co-ordination of hands and feet of the weaver. As the fabric is being woven, the weavers weave motifs into the pallu, border or body of the saree. The more intricate the design, more is the price of the masterpiece. The setting up of the loom itself takes 1 month and the actual weaving takes 2-3 months. In single setup only 30-40 sarees are woven. The efforts of the weaver and the time taken to make each saree determines it's price. But the look of the saree when draped makes it priceless.

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

This south cotton collection of sarees is completely hand dyed. First intricate design is woven with zari threads all over the undyed cotton fabric and in the form of checkered pattern all over the body. Then the saree is dyed with the colour of the saree body. Once dried only the borders and pallus are dyed with a different colour to form the beautiful traditional sarees. As these are hand dyed you may find that the border line and the pallu line may not be straight always but that proves the authenticity of the hand work. Similarly the pallu may have pointy corners as the sarees are dried in open by handing the sarees by the pallu.

About Theme

No matter how modern and stylish a woman is. She still needs to have at least one traditional zari border saree in her wardrobe which she can drape for auspicious occasions or rituals. Our collection of sarees is an authentic south-indian traditional variety which can be draped for any good occasion due to its rich look but doesn't burn a whole in your pocket.

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• For international orders returns/exchanges are not possible. This applies to all products.
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For Prepaid orders refund can be done to the original mode of payment or store credit as per customer's wish.
• For COD orders, refund is possible ONLY in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• Also a fixed amount of Rs. 150 per product will be deducted towards processing fees in case you choose 'Refund to Original Mode of Payment' option. 
• In case of exchange or store credit no deductions will be made.
• Returns not applicable in case of contest prizes.
• Refunds not applicable on items on Sale or Offer or Preorders. Only Exchange or Store Credit is applicable. This applies to all products in the combo offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on Free Gifts or Contest Prizes.
• Items purchased with Store credit can only be exchanged or store credited.

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of COD order, why refund to account option not available?

In view of customer data safety we refrain from asking for customer account details. In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details. But in case of COD as the payment is done via cash or card to the courier company we do not have the customer's account details and hence refund is possible only through store credit or exchange. This is in the best interest of the customer.

Can I exchange the product with another product? 
Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Only the price of that one product will be adjusted excluding a fixed amount of Rs. 150 per product towards processing fees in case of Refund to Original mode of Payment.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. 

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by letting us know on +91 9821511512 or support@dvija.store or you can cancel it yourself by logging into your account. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

In weaving the fabric’s uniqueness lies in the very complex process of making it. The design of the saree is all in the creative minds of the weaver. The weaver dyes each thread of the fabric with precision at various spots over it’s length. Looking at the un-woven threads it is very difficult to make out what the end result is going to be. But finally when all the threads are woven together it starts forming the correct pattern as imagined by the artisan. The loom is operated without any electricity with the perfect co-ordination of hands and feet of the weaver. As the fabric is being woven, the weavers weave motifs into the pallu, border or body of the saree. The more intricate the design, more is the price of the masterpiece. The setting up of the loom itself takes 1 month and the actual weaving takes 2-3 months. In single setup only 30-40 sarees are woven. The efforts of the weaver and the time taken to make each saree determines it's price. But the look of the saree when draped makes it priceless.

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

This south cotton collection of sarees is completely hand dyed. First intricate design is woven with zari threads all over the undyed cotton fabric and in the form of checkered pattern all over the body. Then the saree is dyed with the colour of the saree body. Once dried only the borders and pallus are dyed with a different colour to form the beautiful traditional sarees. As these are hand dyed you may find that the border line and the pallu line may not be straight always but that proves the authenticity of the hand work. Similarly the pallu may have pointy corners as the sarees are dried in open by handing the sarees by the pallu.

About Theme

No matter how modern and stylish a woman is. She still needs to have at least one traditional zari border saree in her wardrobe which she can drape for auspicious occasions or rituals. Our collection of sarees is an authentic south-indian traditional variety which can be draped for any good occasion due to its rich look but doesn't burn a whole in your pocket.

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• For international orders returns/exchanges are not possible. This applies to all products.
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For Prepaid orders refund can be done to the original mode of payment or store credit as per customer's wish.
• For COD orders, refund is possible ONLY in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• Also a fixed amount of Rs. 150 per product will be deducted towards processing fees in case you choose 'Refund to Original Mode of Payment' option. 
• In case of exchange or store credit no deductions will be made.
• Returns not applicable in case of contest prizes.
• Refunds not applicable on items on Sale or Offer or Preorders. Only Exchange or Store Credit is applicable. This applies to all products in the combo offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on Free Gifts or Contest Prizes.
• Items purchased with Store credit can only be exchanged or store credited.

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of COD order, why refund to account option not available?

In view of customer data safety we refrain from asking for customer account details. In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details. But in case of COD as the payment is done via cash or card to the courier company we do not have the customer's account details and hence refund is possible only through store credit or exchange. This is in the best interest of the customer.

Can I exchange the product with another product? 
Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Only the price of that one product will be adjusted excluding a fixed amount of Rs. 150 per product towards processing fees in case of Refund to Original mode of Payment.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. 

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by letting us know on +91 9821511512 or support@dvija.store or you can cancel it yourself by logging into your account. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

This south cotton collection of sarees is completely hand dyed. First intricate design is woven with zari threads all over the undyed cotton fabric and in the form of checkered pattern all over the body. Then the saree is dyed with the colour of the saree body. Once dried only the borders and pallus are dyed with a different colour to form the beautiful traditional sarees. As these are hand dyed you may find that the border line and the pallu line may not be straight always but that proves the authenticity of the hand work. Similarly the pallu may have pointy corners as the sarees are dried in open by handing the sarees by the pallu.

About Theme

No matter how modern and stylish a woman is. She still needs to have at least one traditional zari border saree in her wardrobe which she can drape for auspicious occasions or rituals. Our collection of sarees is an authentic south-indian traditional variety which can be draped for any good occasion due to its rich look but doesn't burn a whole in your pocket.

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• For international orders returns/exchanges are not possible. This applies to all products.
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For Prepaid orders refund can be done to the original mode of payment or store credit as per customer's wish.
• For COD orders, refund is possible ONLY in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• Also a fixed amount of Rs. 150 per product will be deducted towards processing fees in case you choose 'Refund to Original Mode of Payment' option. 
• In case of exchange or store credit no deductions will be made.
• Returns not applicable in case of contest prizes.
• Refunds not applicable on items on Sale or Offer or Preorders. Only Exchange or Store Credit is applicable. This applies to all products in the combo offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on Free Gifts or Contest Prizes.
• Items purchased with Store credit can only be exchanged or store credited.

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of COD order, why refund to account option not available?

In view of customer data safety we refrain from asking for customer account details. In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details. But in case of COD as the payment is done via cash or card to the courier company we do not have the customer's account details and hence refund is possible only through store credit or exchange. This is in the best interest of the customer.

Can I exchange the product with another product? 
Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Only the price of that one product will be adjusted excluding a fixed amount of Rs. 150 per product towards processing fees in case of Refund to Original mode of Payment.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. 

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by letting us know on +91 9821511512 or support@dvija.store or you can cancel it yourself by logging into your account. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

Mulmul or Mul is a soft and fine weave of cotton, that was first made by Bengali weavers many hundred years ago. High-quality Mulmul was so lightweight and delicate that it was sometimes referred to as the “Woven Wind” by the British Raj. It was not as readily available in the beginning as it is today and was originally exclusively available to Indian royalty as the trade of Mulmul flourished under the Mughal rule. This lightweight, super soft and breathable cotton fabric is great for summer, particularly harsh Indian summers, since it readily absorbs moisture and keeps the wearer cool. Its best quality is that it gets softer with every wash unlike any other fabric. Along with its rich history, it is these qualities that made us choose this wonderful fabric for our latest collections. The next time you purchase one of our pieces from our “Woven Wind” collection feel the beautiful fabric and you’ll thank the Bengali weavers from ages ago, who first created this splendid cotton weave. 

About Craft

The weaving of mulmul fabric is a very complicated process. The yarn thread is so thin and fine that the fabric tears off if too much pressure is applied and thus leading to loss of fabric. That's why pure hand woven mulmul is always very expensive but also very comfortable to carry. We have also added matching tassels to make the saree look very attractive. 

About Theme

As a kid, we enjoyed playing in the lush green meadows in summers. While the bright sunshine kissed the morning dew, the sweet scent of the wildflowers would waft through the grass. How much we loved to pick the dandelions and blow the seeds away. The breeze would keep the flying seeds afloat till they landed on the remotest corners of the grassland. Such a beautiful sight etched as vivid memories in our minds. Pity we can't go back in time but we tried to bring the essence of a meadow in our collection below. So come... let's play in the meadow! : )

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• For international orders returns/exchanges are not possible. This applies to all products.
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For Prepaid orders refund can be done to the original mode of payment or store credit as per customer's wish.
• For COD orders, refund is possible ONLY in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• Also a fixed amount of Rs. 150 per product will be deducted towards processing fees in case you choose 'Refund to Original Mode of Payment' option. 
• In case of exchange or store credit no deductions will be made.
• Returns not applicable in case of contest prizes.
• Refunds not applicable on items on Sale or Offer or Preorders. Only Exchange or Store Credit is applicable. This applies to all products in the combo offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on Free Gifts or Contest Prizes.
• Items purchased with Store credit can only be exchanged or store credited.

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of COD order, why refund to account option not available?

In view of customer data safety we refrain from asking for customer account details. In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details. But in case of COD as the payment is done via cash or card to the courier company we do not have the customer's account details and hence refund is possible only through store credit or exchange. This is in the best interest of the customer.

Can I exchange the product with another product? 
Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Only the price of that one product will be adjusted excluding a fixed amount of Rs. 150 per product towards processing fees in case of Refund to Original mode of Payment.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. 

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by letting us know on +91 9821511512 or support@dvija.store or you can cancel it yourself by logging into your account. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

Mulmul or Mul is a soft and fine weave of cotton, that was first made by Bengali weavers many hundred years ago. High-quality Mulmul was so lightweight and delicate that it was sometimes referred to as the “Woven Wind” by the British Raj. It was not as readily available in the beginning as it is today and was originally exclusively available to Indian royalty as the trade of Mulmul flourished under the Mughal rule. This lightweight, super soft and breathable cotton fabric is great for summer, particularly harsh Indian summers, since it readily absorbs moisture and keeps the wearer cool. Its best quality is that it gets softer with every wash unlike any other fabric. Along with its rich history, it is these qualities that made us choose this wonderful fabric for our latest collections. The next time you purchase one of our pieces from our “Woven Wind” collection feel the beautiful fabric and you’ll thank the Bengali weavers from ages ago, who first created this splendid cotton weave. 

About Craft

The weaving of mulmul fabric is a very complicated process. The yarn thread is so thin and fine that the fabric tears off if too much pressure is applied and thus leading to loss of fabric. That's why pure hand woven mulmul is always very expensive but also very comfortable to carry. We have also added matching tassels to make the saree look very attractive. 

About Theme

As a kid, we enjoyed playing in the lush green meadows in summers. While the bright sunshine kissed the morning dew, the sweet scent of the wildflowers would waft through the grass. How much we loved to pick the dandelions and blow the seeds away. The breeze would keep the flying seeds afloat till they landed on the remotest corners of the grassland. Such a beautiful sight etched as vivid memories in our minds. Pity we can't go back in time but we tried to bring the essence of a meadow in our collection below. So come... let's play in the meadow! : )

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• For international orders returns/exchanges are not possible. This applies to all products.
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For Prepaid orders refund can be done to the original mode of payment or store credit as per customer's wish.
• For COD orders, refund is possible ONLY in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• Also a fixed amount of Rs. 150 per product will be deducted towards processing fees in case you choose 'Refund to Original Mode of Payment' option. 
• In case of exchange or store credit no deductions will be made.
• Returns not applicable in case of contest prizes.
• Refunds not applicable on items on Sale or Offer or Preorders. Only Exchange or Store Credit is applicable. This applies to all products in the combo offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on Free Gifts or Contest Prizes.
• Items purchased with Store credit can only be exchanged or store credited.

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of COD order, why refund to account option not available?

In view of customer data safety we refrain from asking for customer account details. In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details. But in case of COD as the payment is done via cash or card to the courier company we do not have the customer's account details and hence refund is possible only through store credit or exchange. This is in the best interest of the customer.

Can I exchange the product with another product? 
Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Only the price of that one product will be adjusted excluding a fixed amount of Rs. 150 per product towards processing fees in case of Refund to Original mode of Payment.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. 

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by letting us know on +91 9821511512 or support@dvija.store or you can cancel it yourself by logging into your account. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

Mulmul or Mul is a soft and fine weave of cotton, that was first made by Bengali weavers many hundred years ago. High-quality Mulmul was so lightweight and delicate that it was sometimes referred to as the “Woven Wind” by the British Raj. It was not as readily available in the beginning as it is today and was originally exclusively available to Indian royalty as the trade of Mulmul flourished under the Mughal rule. This lightweight, super soft and breathable cotton fabric is great for summer, particularly harsh Indian summers, since it readily absorbs moisture and keeps the wearer cool. Its best quality is that it gets softer with every wash unlike any other fabric. Along with its rich history, it is these qualities that made us choose this wonderful fabric for our latest collections. The next time you purchase one of our pieces from our “Woven Wind” collection feel the beautiful fabric and you’ll thank the Bengali weavers from ages ago, who first created this splendid cotton weave. 

About Craft

The weaving of mulmul fabric is a very complicated process. The yarn thread is so thin and fine that the fabric tears off if too much pressure is applied and thus leading to loss of fabric. That's why pure hand woven mulmul is always very expensive but also very comfortable to carry. We have also added matching tassels to make the saree look very attractive. 

About Theme

This collection is based on the theme of Love and Romance. The fabric is printed with cute little hearts all over the body of the saree and matching tassels on the pallu. These are made with a magic fabric of Mulmul that is as tender as your lover’s embrace. Drape these mulmul sarees to make him and yourself, both fall in love with you.

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• For international orders returns/exchanges are not possible. This applies to all products.
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For Prepaid orders refund can be done to the original mode of payment or store credit as per customer's wish.
• For COD orders, refund is possible ONLY in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• Also a fixed amount of Rs. 150 per product will be deducted towards processing fees in case you choose 'Refund to Original Mode of Payment' option. 
• In case of exchange or store credit no deductions will be made.
• Returns not applicable in case of contest prizes.
• Refunds not applicable on items on Sale or Offer or Preorders. Only Exchange or Store Credit is applicable. This applies to all products in the combo offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on Free Gifts or Contest Prizes.
• Items purchased with Store credit can only be exchanged or store credited.

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of COD order, why refund to account option not available?

In view of customer data safety we refrain from asking for customer account details. In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details. But in case of COD as the payment is done via cash or card to the courier company we do not have the customer's account details and hence refund is possible only through store credit or exchange. This is in the best interest of the customer.

Can I exchange the product with another product? 
Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Only the price of that one product will be adjusted excluding a fixed amount of Rs. 150 per product towards processing fees in case of Refund to Original mode of Payment.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. 

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by letting us know on +91 9821511512 or support@dvija.store or you can cancel it yourself by logging into your account. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

Mulmul or Mul is a soft and fine weave of cotton, that was first made by Bengali weavers many hundred years ago. High-quality Mulmul was so lightweight and delicate that it was sometimes referred to as the “Woven Wind” by the British Raj. It was not as readily available in the beginning as it is today and was originally exclusively available to Indian royalty as the trade of Mulmul flourished under the Mughal rule. This lightweight, super soft and breathable cotton fabric is great for summer, particularly harsh Indian summers, since it readily absorbs moisture and keeps the wearer cool. Its best quality is that it gets softer with every wash unlike any other fabric. Along with its rich history, it is these qualities that made us choose this wonderful fabric for our latest collections. The next time you purchase one of our pieces from our “Woven Wind” collection feel the beautiful fabric and you’ll thank the Bengali weavers from ages ago, who first created this splendid cotton weave. 

About Craft

The weaving of mulmul fabric is a very complicated process. The yarn thread is so thin and fine that the fabric tears off if too much pressure is applied and thus leading to loss of fabric. That's why pure hand woven mulmul is always very expensive but also very comfortable to carry. We have also added matching tassels to make the saree look very attractive. 

About Theme

Polka Dots - Who doesn’t like it? Every woman loves to wear polkas in some or the other form in all ages. As little girls we loved wearing polka frocks, as teenagers we loved wearing polka skirts and as grown up ladies we love wearing polka sarees. It had been in style for so many years all over the world and will never go out of style ever.  But our polka sarees come with a twist. We have drawn inspiration from nature. Be it the Dotted Beetle Bee or Mushroom, Spotted Frog or Dalmatians. We see it everywhere and now on DVIJA sarees too.

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• For international orders returns/exchanges are not possible. This applies to all products.
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For Prepaid orders refund can be done to the original mode of payment or store credit as per customer's wish.
• For COD orders, refund is possible ONLY in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• Also a fixed amount of Rs. 150 per product will be deducted towards processing fees in case you choose 'Refund to Original Mode of Payment' option. 
• In case of exchange or store credit no deductions will be made.
• Returns not applicable in case of contest prizes.
• Refunds not applicable on items on Sale or Offer or Preorders. Only Exchange or Store Credit is applicable. This applies to all products in the combo offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on Free Gifts or Contest Prizes.
• Items purchased with Store credit can only be exchanged or store credited.

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of COD order, why refund to account option not available?

In view of customer data safety we refrain from asking for customer account details. In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details. But in case of COD as the payment is done via cash or card to the courier company we do not have the customer's account details and hence refund is possible only through store credit or exchange. This is in the best interest of the customer.

Can I exchange the product with another product? 
Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Only the price of that one product will be adjusted excluding a fixed amount of Rs. 150 per product towards processing fees in case of Refund to Original mode of Payment.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. 

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by letting us know on +91 9821511512 or support@dvija.store or you can cancel it yourself by logging into your account. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

In weaving the fabric’s uniqueness lies in the very complex process of making it. The design of the saree is all in the creative minds of the weaver. The weaver dyes each thread of the fabric with precision at various spots over it’s length. Looking at the un-woven threads it is very difficult to make out what the end result is going to be. But finally when all the threads are woven together it starts forming the correct pattern as imagined by the artisan. The loom is operated without any electricity with the perfect co-ordination of hands and feet of the weaver. As the fabric is being woven, the weavers weave motifs into the pallu, border or body of the saree. The more intricate the design, more is the price of the masterpiece. The setting up of the loom itself takes 1 month and the actual weaving takes 2-3 months. In single setup only 30-40 sarees are woven. The efforts of the weaver and the time taken to make each saree determines it's price. But the look of the saree when draped makes it priceless.

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

This south cotton collection of sarees is completely hand dyed. First intricate design is woven with zari threads all over the undyed cotton fabric and in the form of checkered pattern all over the body. Then the saree is dyed with the colour of the saree body. Once dried only the borders and pallus are dyed with a different colour to form the beautiful traditional sarees. As these are hand dyed you may find that the border line and the pallu line may not be straight always but that proves the authenticity of the hand work. Similarly the pallu may have pointy corners as the sarees are dried in open by handing the sarees by the pallu.

About Theme

No matter how modern and stylish a woman is. She still needs to have at least one traditional zari border saree in her wardrobe which she can drape for auspicious occasions or rituals. Our collection of sarees is an authentic south-indian traditional variety which can be draped for any good occasion due to its rich look but doesn't burn a whole in your pocket.

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of Blouses and in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product (except Blouses) if you don’t like it.
• For international orders returns/exchanges are not possible. This applies to all products.
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. This is not applicable for Kurtis.
• For Prepaid orders refund can be done to the original mode of payment or store credit as per customer's wish.
• For COD orders, refund is possible ONLY in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• Also a fixed amount of Rs. 150 per product will be deducted towards processing fees in case you choose 'Refund to Original Mode of Payment' option. 
• In case of exchange or store credit no deductions will be made.
• Returns not applicable in case of contest prizes.
• Refunds not applicable on items on Sale or Offer or Preorders. Only Exchange or Store Credit is applicable. This applies to all products in the combo offer. 
• Returns or Exchanges not applicable on already exchanged products.
• Returns or Exchanges not applicable on Free Gifts or Contest Prizes.
• Items purchased with Store credit can only be exchanged or store credited.

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of COD order, why refund to account option not available?

In view of customer data safety we refrain from asking for customer account details. In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details. But in case of COD as the payment is done via cash or card to the courier company we do not have the customer's account details and hence refund is possible only through store credit or exchange. This is in the best interest of the customer.

Can I exchange the product with another product? 
Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). Not applicable for blouses for hygiene purpose. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Only the price of that one product will be adjusted excluding a fixed amount of Rs. 150 per product towards processing fees in case of Refund to Original mode of Payment.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will consider your request and a ’Return Approved’ email will be sent to you. Kindly do not dispatch the products before receiving a "Return Approved” Confirmation email from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our confirmation. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days and you will be informed about the same via the ‘Return Approved’ email we send. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice. The product should reach us within 10 days of sending the ’Return Approved’ email. Products received after 10 days will not be accepted. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund by sending you a ‘Refund Confirmation’ email. Refunds are generally processed within 10 business days from the date of sending the ‘Refund Confirmation’ email. Refunds can be done either by Store Credit or Original Payment mode as the case may apply. A fixed amount of Rs. 150 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).
• Blouses cannot be returned or exchanged for hygiene purpose. In case of size issue you can get it altered from your local tailor as per your size and we can reimburse you alteration charges up to Rs. 100 only. You need to show us the tailoring receipt for the same. Also this will be done only once per product. 

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by letting us know on +91 9821511512 or support@dvija.store or you can cancel it yourself by logging into your account. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. Also 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy